Job Description

Security Officer SupervisorDenver, COMarksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!Site Location is in Denver COSecurity Relief Officer Responsibilities:Acknowledge and greet all guests in a prompt and courteous manner.Verify credentials of incoming and outgoing individuals/vehicles.Assist in protecting others and equipment while enforcing policies and procedures.Monitor and or detect any suspicious behavior to assist in the prevention of vandalism, theft and or other criminal behavior.Monitor surveillance cameras and alarms.Patrol the perimeter (interior/exterior) to identify potential safety and security risks.Warn violators of infractions e.g., loitering, smoking and or in possession of prohibited items.Respond to calls of distress, alarms and or emergencies such as fire, injuries or presence of unauthorized individuals by contacting local first responders.Identify and report any and all concerns (safety, security breaches, unusual circumstances) in a timely manner.Ensures accuracy and timely submission of required documentation (reports/documents).Ensure all rules/regulations are being enforced and followed.Other duties to be determined by Management.Security Control Room Officer:Push/Report all appropriate operational matters in real-time directly to the SOC ManagerProvide excellent Customer Service to all parties encountered while on duty.Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals. Manage communications for emergency and non-emergency calls-for-service, to include; phone and email workstations. Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure.Responsible for establishing, maintaining and reviewing schedules.Assist in the supervision and management of team of security officers, training, coaching, development and support.Handle all escalated security issues or emergency situations appropriately. Coordinate emergency incidents with Security Team. Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary.Acknowledge alarms and dispatch personnel as neededParticipate in regular training and scenario based security drillsUnderstand and execute emergency SOC protocols, Understand and execute general service SOC protocols.Perform SOC related projects and tasks as requested by the SOC Manager or Director of OperationsCompile daily SOC activities into daily shift reports. Accurately ensure detailed shift pass-downs are issued and followed. Compile monthly, quarterly and annual SOC statistical data. Author incident reports as described in SOC protocolsPerform other tasks and duties of a similar nature and scope as assignedQualifications:Valid CO Security License mandatoryValid and Clean Driver's LicenseHigh School DiplomaProfessional demeanor and appearanceProficient computer skillsMust be able to multitask and prioritize assigned tasksStrong communication skills (verbal and written)Minimum of one year of security experienceMust be able to pass pre-employment screening (background and drug)This position will require occasional, crouching, climbing of stairs, sitting, standing, stooping and walking for extended periods of timeBenefits:Insurance: medical, vision and dentalShort term disabilityCritical care/Hospital IndemnityComplimentary life insurancePet insuranceLegal assistance/guidanceIdentity theft protectionPaid on the job trainingPaid time offBi-Weekly PayCompetitive compensationCareer advancement opportunitiesContinuous learning opportunities through LMSEmployee referral bonus programEmployee assistance program (EAP)Employee recognition eventsEmployee performance incentives/rewardsProfessional growth and development opportunities

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