Job Description
Job Description
Job Description
Description
- Responsible for the highest level of client service experience, proactively identifying strategic opportunities for client experience and technological improvements, and overseeing/coordinating implementation of large-scale, long term enhancements and fixes to client infrastructure. Works closely with management to implement proactive and reactive solutions derived from high-level meetings with executives and decision makers.
- Serves as a point of escalation for senior team members to resolve high-difficulty issues previously addressed by those team members.
- Provides client service at the highest level, serving as a model for all team members in process adherence, implementation and improvement.
- Provides support and oversight for all team members, offering mentoring and collaboration opportunities to enhance their skillsets.
Additional Information:
- Work Location: Baton Rouge, LA and surrounding areas – either in the ITinspired office or as staff augmentation at client’s place of business.
- Travel: Some travel might be necessary. Travel expenses are reimbursed.
- Hours of Operation: Weekdays from 8am to 5pm, on call support as needed.
- Reporting to Work: Report to our office unless dispatched ahead of time.
- Reimbursements: Mileage traveled for all work related activities is reimbursed along with any client purchases not made on company credit cards.
Education Requirements
- High School Diploma or higher.
- 2 or 4 year degree from an accredited college or university is preferred.
- 5 years IT experience preferred.
- Additional technical training and/or experience can substitute for education requirements.
Skills, Knowledge and Expertise
Qualified Candidates Must:
- Communicate effectively and efficiently to clients and co-workers.
- Be self-managed and self-motivated.
- Possess excellent time management skills.
- Maintain a positive mental attitude and be a part of the solution, not the problem.
- Interact with customers, vendors, and co-workers in a kind and friendly manner.
- Meet deadlines under budget and on-time.
- Maintain a neat and tidy working environment.
- Have multiple years of prior MSP experience.
Required Experience:
- Documentation and Ticket Management for reported support incidents.
- Desktop and Server Administration (Windows 11 and Server 2012-2025).
- Mentoring other staff members, including those with multiple years of IT experience.
- Desktop OS: Microsoft Windows 11 and Mac OS.
- Server OS: Microsoft Server 2012-2015
- Office Suite: Office 365 and earlier versions.
- Email: Google Workspace, Office 365, Microsoft Exchange.
- Endpoint Protection: Crowdstrike, Huntress
- Backup: Veeam
- Cloud Services: Dropbox, OneDrive, OpenDNS, Ninite, and Cloudflare.
- Virtualization: Hyper-V, VMware
- Networking: Cisco, Palo Alto, Juniper, Unifi
- Email Protection: Avanan, KnowBe4, HSAT
- Server Administration: Active Directory, Group Policy, SQL, Exchange, SCCM, SharePoint
- SAN/NAS: Synology and QNAP.
- VoIP: Allworx, Cisco, Mitel, Broadvoice, Ring Central, NEC, Polycom
- Experience with remote connection software and RMM.
- Overseeing and implementing a large scale project alone or with the assistance of team members, delegating tasks where necessary, showing responsibility for the quality of the end product and timeline of delivery.
- Multiple certifications in applicable technologies or equivalent. Practical experience in relevant projects and a demonstrable track record of implementation will be accepted in place of certifications.
Benefits
- Mileage reimbursement at the current IRS reimbursement rate
- Health/Gym Membership reimbursement up to $25.00 per month.
- Company Paid Time Off (PTO/UTO).
- Company Wellness Program and Initiatives.
- Company paid Health insurance plan (POS Copay or HSA).
- Company paid Dental insurance plan.
- Company paid Vision insurance plan.
- Company paid Employee Assistance Program.
- Company paid Accidental Death & Dismemberment Insurance.
- Company paid Short-Term and Long Term Disability Insurance.
- Company paid Life Insurance Policy.
- Company Retirement package is 401k.
- Company paid Technical training when available and approved by management.
- Company paid Technical certification vouchers are provided for Microsoft, VMware, Cisco, and Juniper certification exams approved by management.
- Company paid Costco Corporate Membership.
- Quarterly Bonus Structure based on job performance.
- Employee of the Quarter program with Bonus.
- Casual Friday Dress Code.
- Pet Friendly Office.
- Work from home opportunities.
- Monthly and Quarterly company paid socials and events.
Job Tags
Temporary work, Casual work, Work at office, Remote work, Work from home, Weekday work